All sales final. No returns accepted. No refunds.
Hair found to be defective can be exchanged for an equivalent product at our discretion, we do not offer monetary refunds. Defective hair excessively sheds and tangles despite following the hair care tips found on our website. To process any exchanges the procedure is as follows:
- The hair must not be chemically altered in any manner.
- Any issues with hair must be brought to our attention within 30 days of delivery.
- Once we have been notified we will email you a prepaid USPS return label.
- The hair must be returned using the label within 5 business days, we will track the order.
- Once we examine the hair we will contact you with our assessment.
- Exchanges will be sent only for products returned that meet the criteria above.