Order Policy

RETURNS/REFUNDS/EXCHANGES

 

All sales final. No returns accepted. No refunds. Exchanges not allowed. Please be sure your order is correct before placing it. If an order is refused without obtaining authorization we will issue a store credit for a future purchase less the cost of shipping paid.

CANCELLATIONS

Once an order is placed there are no cancellations and no refunds. We being processing orders immediately. Please make sure your purchase is correct before placing. 


DISCOUNTS

Ocassionally we may offer "flash" sales or special discount codes that exceed our normal 10-15% discount. If you have placed an order within 24 hours prior to a new sale, you may contact us for a price adjustment. Any orders outside of this time frame are not eligible for an adjustment.



Exchange Policy for defective hair

 

Hair found to be defective can be exchanged for an equivalent product at our discretion, we do not offer monetary refunds. Defective hair excessively sheds and tangles despite following the hair care tips found on our website. To process any exchanges the procedure is as follows:

 

  1. The hair must not be chemically altered in any manner.
  2. Any issues with hair must be brought to our attention within 30 days of delivery.
  3. The hair must be returned to us with USPS tracking within 3 business days of contacting us.
  4. Once we examine the hair we will contact you with our assessment.
  5. Exchanges will be sent only for products returned that meet the criteria above.